Free Hosted PBX by Voicebuy. How to Set Up and Use

VoIP solutions for small business enterprises are one of the much-demanded options for setting up and  configuring an own business phone network. Below are the frequently asked questions on how to acquire, setup and configure the Voicebuy IP PBX system. 

1. What is hosted PBX system?

Your telephone system is handled and managed by your VoIP service provider through free hosted PBX system. You can continue with your existing telephone service or can completely replace it. Hosted PBX system enables users to connect to head office to remote locations, and travelling employees through one seamless phone system.

2. What are the merits of using Virtual PBX System?

Virtual PBX systems are easy to use and assure business continuity in unlucky incidents like power failure or network issues. You can also merge your communications efficiently through hosted PBX features. IP PBX system offers numerous advantages to small business enterprises. Small Business VoIP solutions by Voicebuy allow to setup and configure an own business phone network at the most favorable conditions.

3. How to add extensions to my Voicebuy account?

Login to Voicebuy portal. Click on IP PBX and now click on Extensions tab. Click on the add button, now a pop-up opens. Give the extension number and make sure that the length of the extension number is less than or equal to 3. Give a name for the extension and key in the email ID. Select any one among the following options for Calling Plan: SIP_premium, SIP_premium +, SIP_standard or SIP_Voicebuy MIX. Check the Enable Voice Mail / Auto Attendant checkbox if you wish to enable auto attendant features. The user can select any one language among the following:  Arabic, Chinese, English, German, Italian, Spanish, and Swedish. Click on the add button to save extension details to Voicebuy account. Repeat this process to add multiple extensions.

4. How to check the call history details for an extension added?

The user can click on the Call History hyperlink once an extension is added to see the call history details. The user can select any one of the following options: Last 24 hours, Month (selecting a month from dropdown), Other (give from-to time period) to get call history details by timeframe. The user can also click on Show Unsuccessful Attempts to check if any of the calls was not established.

5. How to edit or delete the extension details?

To edit extension details, click on the pencil symbol (under actions column) corresponding to the extension for which you want to make changes and click on save.

To delete extension details, click on the cross symbol (under actions column) corresponding to the extension for which you want to delete. Now a pop-up which reads “Are you sure you want to delete the record” opens. Click ok to delete the extension details.

6. How to change the settings of an extension added?

To change the settings of the extension, click on the IP PBX settings (under settings column) corresponding to the extension for which you want to change the settings. The user can select any of the following options for forwarding type:No forwarding, Simple forwarding, Forward to SIP URI or Follow me.

User can select any of the following options for Answering mode:

• Ring, forward, voice mail
• Ring, then forward
• Ring, then voice mail
• Forward, then voice mail
• Ring only
• Forward only
• Voice mail only
• Reject

The user can select any of the following options for CLI Management: Default, hide CLI, replace CLI. Click on update button once changes are made.

7. When should be used the “Hunt Group” functionality?

 “Hunt Group” feature allows calling multiple destinations when an incoming call is received. This aids you in taking care of high call volumes by initiating multiple phones to ring, concurrently or in an order you want it to be.

8. How to add “Hunt Group” to my Voicebuy account?

Login to Voicebuy portal. Click on IP PBX and now click on Hunt Groups tab. Click on the add button, now a pop-up opens. Now, give hunt group name and hunt group number. Select any of the extensions given in drag and drop. Select any of the following options for Hunt Group mode: Order, Random, Simultaneous or Least used. Click on the “Add” button to add hunt group details.

9. How to edit or delete the “Hunt Group” details?

To edit hunt group details, click on the pencil symbol (under actions column) corresponding to the hunt group for which you want to make changes and click on save.

To delete hunt group details, click on the cross symbol (under actions column) corresponding to the hunt group for which you want to delete. Now a pop-up which reads “Are you sure you want to delete the record” opens. Click ok to delete the hunt group details.

10. What is “Music on Hold” feature? How can I enable this feature?

Customers can’t stand being placed on hold, but playing music while they wait will make the experience a bit more tolerable. The user can upload the audio files to be used as music on hold. If you do not upload any audio file, you can still use the default music provided by Voicebuy. To add a song of your interest, click on browse button and select the song (.wav or .mp3 file). Click on send request button, the user now select the uploaded song as music on hold.

  11. When should be used the “Group Pick” functionality? How to enable it?

Group Pickup is a Virtual PBX feature which enables users to create a set of persons who can pick up an incoming call at their own place by dialing a defined prefix. To enable this, log in to Voicebuy portal. Click on IP PBX and now click on Group Pickup tab. Check the enabled box and give your group pickup prefix.

12. When should be used “Intercom” functionality? How to enable it?

Intercom functionality is used for intercom/selector calls within the organizations. Intercom calls can be of great importance especially during announcements. To enable this, log in to Voicebuy portal. Click on IP PBX and now click on Intercom tab. Check the enabled box and give your intercom prefix.

13. When should be used the “Call Parking” functionality? How to enable it?

The user can enable call parking which could be later picked up at a remote destination. To enable this, log in to Voicebuy portal. Click on IP PBX and now click on Call Parking tab. Check the enabled box and give your park prefix and release prefix and click on save button.

14. How can I access my Voicemail / mail inbox?

Your voicemail messages will be copied and sent as audio file attachments to any e-mail address or fax of your option.  In order to access to your voicemail, you should dial *98

Read more: https://www.voicebuy.com/free-hosted-pbx-by-voicebuy-how-to-set-up-and-use/

Voicebuy.com - Among Top 5 Wholesale Voip Providers For 2014

Nowadays, VoIP services are rising in popularity day by day, so businesses are looking for reliable wholesale VoIP providers to increase their sales potential. Taking into account many factors, including features, expert opinions, pricing, benefits, consumer reviews and more 1010PhoneRates.com released its list of the top five wholesale VoIP providers for 2014. Voicebuy (http://www.voicebuy.com) is among the top five wholesale VoIP providers. According to 1010PhoneRates.com “The company offers high discounts, free PBX services, as well as abundant features such as mobile dialers, SIP trunking and switch partitioning. VoIP reseller program is amazing, as it enables businesses to build their own special networks that can help their companies save up to 90 percent off their regular phone bills. Such high savings can be essential to a business that is trying to increase its profits. Moreover, Voicebuy offers a line of billing features, such as call back, PC to phone services and pinless access.”

VoIP service market analysis

Since technology is becoming more cloud-based, the telephone industry is shifting from outdated technology to VoIP systems that offer the cost-effectiveness, security and scalability which companies require in modern high-tech world. Today VoIP has grown into an essential cornerstone of telecom industry, it is among the top ten most dynamic industries, accompanying Internet publishing and broadcasting, biotechnology, video games, e-commerce and online auctions, solar power and etc. This technology is quickly being adopted by different industries and is actively penetrating into such spheres as education, national security, banking and many others, as it brings together old and new technologies to provide high-quality and cost-effective models of communication for individuals and businesses. Analysts mention the growing popularity of VoIP solutions especially in business sector. According to Infonetics Research, in spite of the economic downturn, businesses continue switching from landline phone service to VoIP. Many experts predict massive growth of VoIP service markets in the coming years. In fact, there are several major factors fostering the growth of this technology. Among these factors are rising demand for affordable communication services across the globe, the transition from circuit switched networks to packet switched networks. The competition among the telecommunication service providers and Internet service providers also plays a significant role in terms of product and service differentiation. According to a study carried out by Transparency Market Research the global VoIP services market was valued at USD 70.90 billion in 2013 and is expected to reach USD 136.76 billion by 2020, growing at a CAGR of 9.7% from 2014 to 2020. This study analyzes global VoIP services market in terms of geography, end-use, configuration and call type. Statistics show that VoIP is going to change the way people communicate and VoIP revolution may be compared with mobile revolution of last years.

Voicebuy- leading international wholesale VoIP termination provider

Voicebuy, a leading international wholesale VoIP termination provider, is owned and operated by Voice Trader LLC, a company in USA. Wilmington Award Program selected Voice Trader LLC for the 2013 and 2014 Best of Wilmington Award in the category of Internet Connectivity Services. Voicebuy is one of the most reputable VoIP companies in the world market, the company aims to make wholesale VoIP termination process automatic and fast for small and medium-sized VoIP providers. It is dealing with around 100 vendors in Europe, North America, Middle East and Africa providing them with high quality VoIP Termination Services, affordable at competitive rates and most favorable prices.

Voicebuy offers its customers the following services:

• Hosted PBX - It helps businesses build their own business telephone network and make the communication between their offices in different countries effective by creating a single phone network through PBX.
• Mobile dialer - It is a software application for those who use mobile phones as way to make and receive VoIP calls.
• Business VoIP - Voicebuy delivers a range of converged VoIP services to combine and simplify your business communication tools.
• SIP trunking - It enables the direct connection between company’s private branch exchange (PBX) and Internet telephony service provider (ITSP) through VoIP technology with the aim to initiate telephone calls.
• VoIP Switch Partitioning - It has been proved to be an effective business model due to the fact that it allows customers and carriers to establish their own ITSP services without being required to make any costly investments or hardware installations.

Voicebuy reseller program

The wholesale VoIP provider has a unique and feature-rich VoIP reseller program. This product helps businesses provide VoIP services without making any global investment. Both individuals and organizations can become VoIP resellers and benefit from multiple advantages,that this amazing reseller program offers, including reseller website, SIP server, Billing server, mail server, ticket management system and many others.

Voicebuy survey

According to the survey conducted by Voicebuy support team, customers mentioned that the reasons for choosing Voicebuy were the stability, security and quality of Voicebuy VoIP termination. Voicebuy values greatly customers' reviews and works hard in order to improve the quality of service and offer VoIP users secure and stable VoIP Termination.
The president of Voice Trader LLC Armenak Khachatryan says, “We provide our customers with the best VoIP services available at competitive rates. By providing low-rate VoIP wholesale termination, we strengthen our position on the world market, broadening our geographical scope and getting more customers with each passing day.
We offer our services to small and medium-sized VoIP providers, call shops, corporate customers and VoIP resellers. Our customers need to configure VoIP software, register in our web site, make the prepayment and enjoy the package of high-grade services we offer. Moreover, we give our customers the opportunity of checking the quality of service, by providing them with $1 credit for a free VoIP test call. Referring to our future plans, I would like to mention that we are going to introduce new and more sophisticated features for business sector by the end of this year. Our main task is to meet our customers needs and in order to achieve this goal, we are constantly working hard to provide high quality service at most affordable prices”.
Finally, in response to the customers' question “What to consider while choosing a reliable wholesale VoIP provider?'', Armenak Khachatryan answered, “Choosing a reliable VoIP provider is a very essential task, as in case you have chosen a non-quality VoIP provider, this will turn your long-term plans upside-down. There are a few things to consider in order to determine if you are choosing the right VoIP provider: price, service, customer support and user reviews. Explore the above mentioned issues in detail in order to make the best choice''.

Read More: http://www.voicebuy.com/voicebuy-wholesale-voip-termination-provider-among-the-top-five-voip-providers-for-2014/

What Are the Differences Between VoIP and IP Telephony, PBX and IP PBX

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Telephone, which was first patented in 1876 by Alexander Graham Bell and later developed by many others, was the first device in history that allowed people to talk directly with each other across large distances. As Thomas Edison said, “ the invention of the telephone brought the human family in closer touch." Telephone quickly became integral part of businesses, government, and households, so, today, in the 21st century, phone calls between friends and businesses around the world are just common everyday occurrences. In fact, telephone has changed greatly since the late 1800's when it first became popular. The definition of telephony has expanded greatly and today it is defined as the science of transmitting voice, data, video, or images over a distance that is greater than one can shout. As the telecommunications technology revolution continues to unfold, replacement of outdated telephone service infrastructure with VoIP is becoming popular among businesses, as it immediately enhances the productivity of any business. Today such components of telephone industry as IP telephony, VoIP, PBX, IP PBX are used interchangeably by many people, but difference between these telephone systems is distinct.