VoIP solutions for small business enterprises are one of the much-demanded options for setting up and configuring an own business phone network. Below are the frequently asked questions on how to acquire, setup and configure the Voicebuy IP PBX system.
What is hosted PBX system?
Your telephone system is handled and managed by your VoIP service provider through free hosted PBX system. You can continue with your existing telephone service or can completely replace it. Hosted PBX system enables users to connect to head office to remote locations, and travelling employees through one seamless phone system.
What are the merits of using Virtual PBX System?
Virtual PBX systems are easy to use and assure business continuity in unlucky incidents like power failure or network issues. You can also merge your communications efficiently through hosted PBX features. IP PBX system offers numerous advantages to small business enterprises. Small Business VoIP solutions by Voicebuy allow to setup and configure an own business phone network at the most favorable conditions.
How to add extensions to my Voicebuy account?
Login to Voicebuy portal. Click on IP PBX and now click on Extensions tab. Click on the add button, now a pop-up opens. Give the extension number and make sure that the length of the extension number is less than or equal to 3. Give a name for the extension and key in the email ID. Select any one among the following options for Calling Plan: SIP_premium, SIP_premium +, SIP_standard or SIP_Voicebuy MIX. Check the Enable Voice Mail / Auto Attendant checkbox if you wish to enable auto attendant features. The user can select any one language among the following: Arabic, Chinese, English, German, Italian, Spanish, and Swedish. Click on the add button to save extension details to Voicebuy account. Repeat this process to add multiple extensions.
How to check the call history details for an extension added?
The user can click on the Call History hyperlink once an extension is added to see the call history details. The user can select any one of the following options: Last 24 hours, Month (selecting a month from dropdown), Other (give from-to time period) to get call history details by timeframe. The user can also click on Show Unsuccessful Attempts to check if any of the calls was not established.
How to edit or delete the extension details?
To edit extension details, click on the pencil symbol (under actions column) corresponding to the extension for which you want to make changes and click on save.
To delete extension details, click on the cross symbol (under actions column) corresponding to the extension for which you want to delete. Now a pop-up which reads “Are you sure you want to delete the record” opens. Click ok to delete the extension details.
How to change the settings of an extension added?
To change the settings of the extension, click on the IP PBX settings (under settings column) corresponding to the extension for which you want to change the settings. The user can select any of the following options for forwarding type:No forwarding, Simple forwarding, Forward to SIP URI or Follow me.
User can select any of the following options for Answering mode:
- Ring, forward, voice mail
- Ring, then forward
- Ring, then voice mail
- Forward, then voice mail
- Ring only
- Forward only
- Voice mail only
- Reject
The user can select any of the following options for CLI Management: Default, hide CLI, replace CLI. Click on update button once changes are made.
When should be used the “Hunt Group” functionality?
“Hunt Group” feature allows calling multiple destinations when an incoming call is received. This aids you in taking care of high call volumes by initiating multiple phones to ring, concurrently or in an order you want it to be.
How to add “Hunt Group” to my Voicebuy account?
Login to Voicebuy portal. Click on IP PBX and now click on Hunt Groups tab. Click on the add button, now a pop-up opens. Now, give hunt group name and hunt group number. Select any of the extensions given in drag and drop. Select any of the following options for Hunt Group mode: Order, Random, Simultaneous or Least used. Click on the “Add” button to add hunt group details.
How to edit or delete the “Hunt Group” details?
To edit hunt group details, click on the pencil symbol (under actions column) corresponding to the hunt group for which you want to make changes and click on save.
To delete hunt group details, click on the cross symbol (under actions column) corresponding to the hunt group for which you want to delete. Now a pop-up which reads “Are you sure you want to delete the record” opens. Click ok to delete the hunt group details.
What is “Music on Hold” feature? How can I enable this feature?
Customers can’t stand being placed on hold, but playing music while they wait will make the experience a bit more tolerable. The user can upload the audio files to be used as music on hold. If you do not upload any audio file, you can still use the default music provided by Voicebuy. To add a song of your interest, click on browse button and select the song (.wav or .mp3 file). Click on send request button, the user now select the uploaded song as music on hold.
11. When should be used the “Group Pick” functionality? How to enable it?
Group Pickup is a Virtual PBX feature which enables users to create a set of persons who can pick up an incoming call at their own place by dialing a defined prefix. To enable this, log in to Voicebuy portal. Click on IP PBX and now click on Group Pickup tab. Check the enabled box and give your group pickup prefix.
When should be used “Intercom” functionality? How to enable it?
Intercom functionality is used for intercom/selector calls within the organizations. Intercom calls can be of great importance especially during announcements. To enable this, log in to Voicebuy portal. Click on IP PBX and now click on Intercom tab. Check the enabled box and give your intercom prefix.
When should be used the “Call Parking” functionality? How to enable it?
The user can enable call parking which could be later picked up at a remote destination. To enable this, log in to Voicebuy portal. Click on IP PBX and now click on Call Parking tab. Check the enabled box and give your park prefix and release prefix and click on save button.
How can I access my Voicemail / mail inbox?
Your voicemail messages will be copied and sent as audio file attachments to any e-mail address or fax of your option. In order to access to your voicemail, you should dial *98
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