Monday, March 16, 2015
Top 5 mistakes managers make when starting VoIP
1. Failing to understand the basic principles of VoIP
Clever managers must gather at least basic but sound knowledge as to what is VoIP and how it operates. And ideally they must do it themselves, and not delegate to their employees. This does not mean that you must graduate from some technical faculty to understand VoIP. There is plenty of information out there in Internet, you just need time and firm resolution to understand it.
2. Relying on the equipment already in place
Sometimes, VoIP novices assume that their equipment, which may be good really to withstand the requirements for a good and smooth VoIP. Thus you should bear in mind that new equipment will be needed. Here is what the expert of DrayTeck Corp. (a company specializing in Datacommunication products) Julian Hubble is saying on this issue: Left uncontrolled, traffic becomes congested and VoIP becomes unreliable, resulting in lost calls or unintelligible conversations. A business-class router with a feature called Quality of Service (QoS) will give all VoIP calls the right level of priority to help ensure other users don’t affect the smooth running of the VoIP service.
3. Not testing their Internet capabilities before VoIP installation
Certainly you will not want to discover that you broadband Internet connection is cracking under the weight of the VoIP system. If your provider is ready to consult you on the matter, you can ask their assistance in organizing a pilot system testing to see if the connection will suffice for the excellent sound quality that you want. This especially is relevant if you want to have both VoIP system and Internet to operate on the same quality level. If the connection is not good, you can always opt for a stronger one before installing the full VoIP system.
4. Not paying enough attention to the security issues
Security issues are top priority for a VoIP system just as they are during Internet ordinary use. Not having enough protection may expose your organization to such attacks, which may eventually affect the sound quality, Spamming over Internet and fishing (social engineering techniques) are all used for stealing personal information. That’s why security issues in VoIP are getting wide finding, in particular the University of Alabama recently has conducted a vulnerability research of VoIP in cooperation with such a renown tech company as Cisco for coming up with recommendation on the security improvement specially for VoIP.
5. Failure to devise and have ready a malfunction recovery strategy
All technical systems can get our of order or malfunction this or that way, but a research showed that VoIP systems are capable of quicker recovery from an unexpected outage than the standard phone systems. This may be crucial for commercial companies, where the time needed to recover the Unified Communication systems may affect they efficiency and even income. VoIP systems have the advantage of being fully reinstalled in another location in a very short time. This mobility again gives them enormous advantage over the traditional business phone systems.