Tuesday, September 24, 2013
Building more effective customer service through VoIP
Along with face-to-face communication which is fundamental for corporate success, telephone communication is another way of interaction with customers which should also be considered as a rather significant business tool.
Maintaining an effective telephone communication means appropriate phone etiquette and call handling skills the final result of which should be customer satisfaction. With an abundance of call processing features VoIP may also have its share of contribution for ensuring quality customer service.
Call forwarding – This option is extremely necessary for any kind of business communication. Making a customer dial numbers several times still without getting an answer to an inquiry will surely lead to customer dissatisfaction which may have fatal consequences for your business. With call forwarding feature calls may be redirected instantly to the corresponding person in charge without keeping the customer waiting.
Auto attendant – The availability of auto attendant will allow customers to reach the required person or information within the right time. This feature ensures a smoother and quicker transmission of calls to the preferred point of destination.
Voicemail – Giving callers an opportunity to leave a voicemail is also a very helpful feature. Inquires addressed to employees who are not available at the time of calling will not go unattended and will be answered within a shorter time frame.
High-quality calls – VoIP provides far better and faster calling experience by transmitting voice and data through internet connection. This means that the possibility for call disruptions is rather low which is a crucial factor while maintaining a communication with customers.
Make your customers delighted with more advanced and flexible communication solutions that VoIP offers. Voicebuy can help you find ways to improve the communication with your customers and make the interaction with them more pleasant and satisfying by providing the best VoIP services.